Terms and Conditions
LAST UPDATED: Aug 7, 2025
These terms and conditions (“Terms”) govern the use of www.snaptrude.com (“Platform”) and the services made available by Snaptrude (defined below) from time to time. These Terms also include Snaptrude’s privacy policy, available at www.snaptrude.com/privacy (“Privacy Policy”), and any guidelines, additional terms, policies, or disclaimers made available or issued by Snaptrude from time to time.
These Terms constitute a binding and enforceable contract between Snaptrude Inc. and its affiliates worldwide (“Snaptrude” or “we”) and you, an end user of the Platform (“you”) in relation to the Platform. You represent and warrant that you have full legal capacity and authority to agree and bind yourself to these Terms. If you are using the Platform on behalf of another party (for example: a company or an organisation), you represent and warrant that you have the authority to enter into these Terms on behalf of such party and bind such party to these Terms.
By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms as amended from time to time, and that you comply with the requirements listed herein. If you do not agree to all of these Terms or comply with the requirements herein, please do not access or use the Platform.
- THE PLATFORM
The Platform is a cloud-native platform for architectural design that integrates AI-assisted workflows, real-time collaboration, sketching and BIM capabilities. It enables users to create and refine 2D plans, 3D models, and building data efficiently. The Platform also supports seamless interoperability with industry tools to facilitate reasonably accurate file exchanges.
To use the Platform, you will have to choose one of the subscription plans offered by Snaptrude (“Subscription Plan”). The Subscription Plan may be offered on a monthly or annual basis (“Subscription Term”). If you choose an individual Subscription Plan, you can avail either a monthly or annual Subscription Term. Organisation and Enterprise Subscription Plans are only offered on an annual basis. Your use of and access to the Platform is subject to your completion of the process of purchase of the Subscription Plan and payment of applicable fees unless otherwise agreed between Snaptrude and you or if you purchase a licence to use the Platform through our authorised distributors or resellers (each, a “Reseller”), in which case the terms specified by such agreements will prevail over these Terms to the extent of any conflict.
Snaptrude reserves the right to offer its users with free trials and evaluation products. These Terms would continue to apply to use of such free trials or evaluation products.
Once you have selected a Subscription Plan, you will have to create and operate an account on the Platform (“User Account”). Snaptrude might require you to share information, including information pertaining to your identity in the process of creation of the User Account. You agree that all information provided in this regard is complete, true, and accurate. Separately, you should ensure the confidentiality of details of the User Account, including usernames and passwords. Please note that all personal information shared with Snaptrude shall be treated and processed in accordance with the Privacy Policy.
Subject to the features of your Subscription Plan, you may designate one or more “Administrators” who shall be responsible for the operation of a User Account. Administrators shall have the right to create sub-accounts under the User Account, and grant authorized parties the right to use the Platform in accordance with the Terms. For clarity, all sub-accounts shall form an integral part of the User Account.
You are responsible and liable for all activities that take place on or through the User Account. Snaptrude is not liable for any unauthorized access to the Platform, including but not limited to hacking and security breaches. Snaptrude reserves, at its sole discretion, to suspend a User Account if it is of the opinion that the User Account is being accessed by an unauthorized party. If you suspect that your User Account is subject any unauthorised access you are required to immediately notify Snaptrude in accordance with Clause 19(e) of these Terms.
- USER CONTENT
- The Platform allows you to upload, publish, display, and analyze content which includes texts, drawings, codes, photos, and other items (“User Uploaded Content”). The data generated in connection with the User Uploaded Content through the Platform shall be referred to as “User Generated Content”. Both, User Uploaded Content and User Generated Content together constitute “User Content”. You own User Content, subject to the rights granted below.
- Except as otherwise stated in these Terms, you retain all rights, title, and interest in the User Content.
- Notwithstanding anything to the contrary, you hereby grant Snaptrude a limited, non-exclusive, sub-licensable, royalty-free, and worldwide licence to access and use the User Content solely for the provision of the services associated with the Platform and the exercise of our rights and obligations hereunder such as undertaking updates, bug-fixes, and support and maintenance services.
- You also agree that Snaptrude may collect and review information relating to the access, use, and performance of the Platform by you (“Usage Data”). Usage Data may be used by Snaptrude, both during and after the Term, (i) with your consent or (ii) in a de-identified or aggregated form, to maintain, improve, and enhance the Platform and conduct data analytics. Usage Data may include information such as technical logs, clickstreams, event logs, telemetry data, and usage details about you, such as how often you access the Platform, but does not include the actual User Content itself.
- The Platform allows you to download or share User Content in formats specified in the Subscription Plan or on the Platform only. User Content you submit to and download from the Platform belongs to you, and you decide what permission to give others for it (including sharing webpage product links with external or other internal parties for collaboration and any other purposes).
You will no longer have access to User Content on expiry or termination of the Subscription Plan, unless provided for otherwise by Snaptrude.
- YOUR RESPONSIBILITIES
- You represent and warrant that:
- you own all intellectual property rights (or have obtained all necessary permissions) to provide User Content and to grant the licences under these Terms;
- you are solely responsible for the User Content and all activities that occur on or through the User Account;
- the User Content does not and shall not violate any of your obligations or responsibilities under other agreements;
- the User Content does not and shall not violate, infringe, or misappropriate any intellectual property right or other proprietary right;
- the User Content does not and shall not contain any viruses, corrupted data, or other harmful, disruptive, or destructive files or content; and
- the User Content shall not violate any third party rights.
- You shall not use the Platform in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you may not:
- infringe any proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets, of any party;
- except as may be provided hereunder, copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create any derivative works, rent, remove any proprietary notices or license the Platform or any portion thereof;
- reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying software or algorithm of the Platform or any portion thereof;
- use the Platform to transmit any data or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programmes or similar computer code designed to adversely affect the operation of any computer software or hardware;
- use any robot, spider, scrapers, crawlers, avatars, data mining tools or the like, other automated devices or processes, or manual process to monitor or copy the Platform or any portion thereof other than copying or exporting as may be expressly permitted by Snaptrude;
- make any back-up or archival copies of the Platform or any part thereof;
- engage in the systematic retrieval of content from the Platform to create or compile, directly or indirectly, a collection, compilation, database or directory without Snaptrude’s prior written permission;
- access the Platform from any jurisdiction that is embargoed under applicable laws or where applicable laws do not permit you to engage in business with Snaptrude or access the Platform;
- use the Platform in (A) any unlawful manner, (B) for fraudulent or malicious activities, or (C) in any manner inconsistent with these Terms; or
- violate applicable laws in any manner.
- You shall obtain and maintain at your own expense all the necessary computer hardware, software, modems, connections to the Internet, and other items required for the access to and use of the Platform.
- You agree to upgrade your facilities and systems for the smooth access of the Platform as and when required in order to be compatible with the upgraded version of the Platform, if any.
- You shall regularly and independently save, backup, and archive your User Content and any all information that you may create or process in connection with your use of the Platform.
- You are aware of applicable laws and regulations governing your use of the Platform. You shall be solely responsible for ensuring compliance with the various applicable laws, and you shall be solely liable for any liability that may arise due to a breach of your obligations in this regard.
- You shall extend all cooperation, at your cost, to Snaptrude in its defense of any proceedings that may initiated against it due to a breach of your obligations or covenants under these Terms.
- SNAPTRUDE’S INTELLECTUAL PROPERTY
- All rights, title, and interest in and to the Platform, including all intellectual property rights arising out of the Platform, are owned by or otherwise licensed to Snaptrude. Subject to your compliance with these Terms, Snaptrude grants you a non-exclusive, non-transferable, non-sublicensable, royalty-free, revocable, and limited license to use the Platform in accordance with the features and terms of the Subscription Plan you have purchased from Snaptrude or through agreements entered into with our Resellers.
- Snaptrude may request you to submit suggestions and other feedback, including bug reports, relating to the Platform from time to time (“Feedback”). Snaptrude may freely use, copy, disclose, create derivative works on, publish, display, distribute, and exploit the Feedback without any payment of royalty, acknowledgement, prior consent, or any other form of restriction arising out of your intellectual property rights.
- Except as stated in these Terms, nothing in these Terms should be construed as conferring any right in or license to Snaptrude’s or any third party’s intellectual rights.
- FEES
- Unless otherwise agreed between Snaptrude and you or if you purchase a licence to use the Platform through our Resellers, use of the Platform is subject to the payment of the fees detailed in the Subscription Plan.
- In the event of any delay of payments, for a period exceeding 30 days, Snaptrude may terminate your access to the Platform in accordance with Clause 9(b), and shall be under no further obligation to provide access to the Platform in case of such termination.
- Snaptrude reserves the right to revise its fees from time to time. Snaptrude shall provide you with reasonable advance notice of any changes to its fees. In the event you do not agree to the revised fees, you have the right to cancel your Subscription Plan prior to the billing cycle that follows your rejection of the fees. If the revised fees are stated to take effect during the current Subscription Term, you may terminate the Subscription Plan by notifying Snaptrude within 30 days of receiving notice of the revised fees, in which case Snaptrude shall issue a pro-rata refund for the remainder of the Subscription Term from the effective date of termination.
- Refunds: All amounts and fees stated in the Subscription Plan are non-cancellable and non-refundable and the number of User Accounts purchased cannot be decreased during the relevant Subscription Term.
- Taxes: The fees are exclusive of applicable taxes. Each party is responsible for the payment of all taxes (including any interest and penalties) in connection with these Terms that are imposed on that party by applicable law.
- Payment Processors: Snaptrude may use a third-party payment processor (“Payment Processor”) to bill you through your selected modes of payment. The processing of payments will be subject to the terms and policies of such Payment Processor in addition to these Terms. Snaptrude shall not liable for any error by the Payment Processor. By purchasing a Subscription Plan, you authorise Snaptrude or its Payment Processor to charge your payment method for all applicable fees, including initial, recurring, and additional charges. You represent that you are legally authorised to use the provided payment method and are solely responsible for any associated bank fees, foreign exchange charges, or overdraft costs incurred at your end.
- RESELLER ARRANGEMENTS
- Where you purchase a Subscription Plan for the Platform through a Reseller, the terms of this Clause 6 shall be applicable and will prevail in event of any conflict with any other provisions of these Terms.
- Your purchase of a licence to the Platform will be governed by an agreement between you and the Reseller. Provided that Resellers are not authorized to modify these Terms or make any promises or commitments on Snaptrude’s behalf, and Snaptrude is not bound by any obligations to you other than as set forth in these Terms. Snaptrude is not party to (or responsible under) any separate agreement between you and the Reseller and Snaptrude is not responsible for the Reseller’s acts, omissions, products or services.
- In case of arrangements through Resellers, instead of paying Snaptrude, you will pay the applicable amounts to the Reseller, as agreed between you and the Reseller. If the Reseller fails to pay Snaptrude the applicable fees for your licence to use the Platform, Snaptrude reserves the right to terminate your Subscription Plan the Platform.
- Where you are choosing to renew your Subscription Plan, you may choose to renew directly through Snaptrude subject to approval.
- Your Subscription Plan related information including your Subscription Term, authorised Users, and any additional purchases will be as stated in the Licence Certificate issued by Snaptrude, and the Reseller is responsible for the accuracy of any such information as communicated to Snaptrude.
- You acknowledge that the Reseller has no authority to make any statements, representations, warranties or commitments on Snaptrude’s behalf, and any such statements, representations, warranties or commitments are null and void. If the Reseller agrees to provide front-line support or professional services to you, Snaptrude shall bear no directly responsibility for such Reseller-provided services. However, in the event the Reseller fails to provide such services in a timely or satisfactory manner, Snaptrude may, at its discretion and to the extent reasonably feasible, elect to provide such support or services directly.
- In the event you are entitled to a refund of fees, you must request such refund through the Reseller. Any request sent directly to Snaptrude may be redirected to the Reseller. Where applicable, Snaptrude shall refund any applicable fees to the Reseller, and the Reseller will be solely responsible for refunding such fees to you, unless otherwise specified by Snaptrude. Snaptrude will have no further liability to you in the event the Reseller fails to refund such fees.
- EDUCATIONAL VERSION
- Where the Platform is designated as “educational”, offered to an educational institution or licenced to you for the purpose of education, you shall use and access the Platform solely for educational purposes (for example: by an instructor or a student at an educational institution).
- Where the Platform is used for educational purposes, it shall not be used (i) by any other person; (ii) by any educational institution for any non-educational purposes; or (iii) for any for-profit purpose, including professional work or training offered for a fee, or by commercial entities.
- THIRD PARTY SERVICES
- The Platform may include content, documents, tools, and information owned or otherwise licensed to a third party, services offered by a third party (“Third Party Services”) or contain links to Third Party Services. You understand that Third Party Services are the responsibility of the third party that created or provided it and acknowledge that the use of such Third Party Services is solely at your own risk. Snaptrude makes no representations and excludes all warranties and liabilities arising out of or pertaining to such Third Party Services, including their accuracy or completeness. Snaptrude does not endorse or sponsor any Third Party Services.
- All intellectual property rights in and to Third Party Services are the property of the respective third parties.
- TERM AND TERMINATION
- These Terms shall remain in effect until the expiry of the Subscription Term (“Initial Term”), unless terminated in accordance with the terms hereunder. Additionally, on expiry of the Initial Term, your Subscription Plan shall automatically renew for successive periods equivalent to the Subscription Term (“Renewal Term”), unless (i) you cancel the renewal within at least 30 days prior to the end of the then-current term where you are on an annual Subscription Term, or (ii) you cancel at any time prior where you are on a monthly Subscription Term, in which case the the cancellation will take effect at the end of the applicable billing period.
- Snaptrude may immediately terminate your access to the Platform, or any portion thereof, immediately and at any point, at its sole discretion if you violate or breach any of your obligations, responsibilities, or covenants under these Terms or if you are involved in any bankruptcy or insolvency proceedings.
- Upon termination under Clause 9(b):
- the Platform will “time-out” and your User Account will be terminated. This means you shall not be able to use it;
- all outstanding dues shall become payable to Snaptrude; and
- these Terms shall terminate, except for those clauses that expressly or are intended to survive termination or expiry.
- DISCLAIMER OF WARRANTIES
- You agree that your use of the Platform is at your sole risk.
- We do not own, control, or endorse any User Content that is transmitted, stored, or processed via the Platform. You are solely responsible for the User Content. Snaptrude does not recommend, endorse, or make any representation about the efficacy, appropriateness or suitability of any User Content that is made available through the Platform and disclaims all liabilities or warranties arising out of or in connection with any User Content.
- To the extent permitted by applicable law, the Platform and any AI-powered features and tools that we offer are provided on an “as is” and “as available” basis. Snaptrude does not warrant that operation of the Platform will be uninterrupted or error free or that the functions contained in the Platform will meet your requirements.
- Any AI-powered features and tools that we offer are only designed to assist you. These features and tools may not always provide accurate, complete, or current suggestions and information. You are solely responsible for verifying the accuracy and suitability of such features and tools before relying on them.
- Snaptrude does not warrant or represent that the Platform will be compatible with any third party hardware or software. It shall your responsibility to ensure compatibility of the Platform prior to use. Additionally, Snaptrude shall not be held responsible for any actual, incidental or consequential damages that may result from any use or inability to use any third-party peripherals with the Platform.
- To the fullest extent permissible under applicable law, Snaptrude expressly disclaims all warranties of any kind, express or implied, arising out of the Platform, including warranties of merchantability, fitness for a particular purpose, satisfactory quality, accuracy, title and non-infringement, compatibility, applicability, usability, appropriateness, and any warranty that may arise out of course of performance, course of dealing, or usage of trade.
- You hereby accept full responsibility for any consequences that may arise from your use of the Platform, and expressly agree and acknowledge that Snaptrude shall have absolutely no liability with respect to the same.
- To the fullest extent permissible by law, Snaptrude, its affiliates, and its related parties each disclaim all liability to you for any loss or damage arising out of or due to:
- your use of, inability to use, or availability or unavailability of the Platform, including any third party services made available through the Platform;
- the occurrence or existence of any defect, interruption, deletion of files, delays in the operation or transmission of information to, from, or through the Platform, communications failure, theft, destruction or unauthorized access to Snaptrude’s records, programs, services, server, or other infrastructure relating to the Platform;
- the Platform being infected with any malicious code or viruses; or
- the failure of the Platform to remain operational for any period of time.
- LIMITATION OF LIABILITY
Notwithstanding anything to the contrary, Snaptrude shall not be liable for any damages other than direct damages, including but not limited to consequential, indirect, special, exemplary, or punitive damages, or any lost revenues or lost profits in connection with your use of the Platform, even if advised of the possibility of such damages. For the avoidance of doubt, the maximum aggregate liability of Snaptrude and its affiliates, for any loss shall not exceed the monies received by Snaptrude from you in the three months preceding the date of the claim of loss or damage.
- INDEMNITY
You agree to indemnify and hold harmless Snaptrude, its affiliates, its licensors, and their respective directors, officers, members, managers, employees, and agents from and against any and all claims and expenses arising out of your use of the Platform, a breach of any provision of these Terms by you or any person using your account on the Platform, any User Content, or any third-party claim to the extent arising from or connected with an allegation that your use of the Platform in accordance with these Terms infringes any rights of a third party.
- CONSENT TO USE DATA
- You agree that Snaptrude may in accordance with its Privacy Policy collect and use your information and technical data and related information.
- You hereby expressly authorize Snaptrude to disclose any and all information relating to you in Snaptrude’s possession to any law enforcement or other government officials, if Snaptrude believes it is necessary or appropriate in connection with the investigation or resolution of possible crimes, including but not limited to your identity, information provided by you, your banking information, and your correspondence. You further understand that Snaptrude might be directed to disclose any such information as may be deemed necessary to satisfy any judicial order, law, regulation or valid governmental request.
- MODIFICATION OF PLATFORM
Snaptrude reserves the right at any time to add, modify or discontinue, temporarily or permanently, the Platform (or any part thereof) with or without notice or cause. You agree and acknowledge that Snaptrude shall not be liable to you or to any third party for any such addition, modification, suspension or discontinuation of the Platform.
- UPDATES
Snaptrude reserves the right to provide minor modifications or enhancements, or programme temporary fixes or patches, if any, to the Platform (“Updates”). You shall be entitled to receive all Updates released on the Platform during the Subscription Term. Any such Updates will be deemed to be a part of the Platform and your access to and use of the Updates will be in accordance with these Terms. You agree that the addition of major functions or significant new features to the Platform is not an Update. Snaptrude shall, in its sole discretion, have the right to determine what constitutes an Update.
- COMMUNICATIONS
By registering for and using the Platform, you consent to receive communications from Snaptrude, including but not limited to communications regarding your User Account, service updates, administrative messages and legal notices.
- FORCE MAJEURE
Snaptrude shall have no liability to you if it is prevented from or delayed in performing its obligations or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the Snaptrude’s workforce or any other party), failure of a utility service or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of machinery, fire, flood, storm or default of suppliers or sub-contractors.
- JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION
These Terms shall be governed by and construed and enforced in accordance with the laws of Delaware, USA. Subject to other provisions in this Clause, courts in Delaware shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Platform.
- MISCELLANEOUS PROVISIONS
- Modification – Snaptrude reserves the right at any time to modify these Terms and to add new or additional terms or conditions on your use of the Platform. Such modifications and additional terms and conditions will be communicated to you and, unless expressly rejected (in which these Terms shall terminate), will be effective immediately and will be incorporated into these Terms. In the event, you refuse to accept such changes, these Terms and license will terminate.
- Severability - If any provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will continue in effect. If any unlawful or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).
- Publicity – Snaptrude shall have the right to use your testimonials, trademarks, trade names, and logos for promotional or marketing purposes unless you explicitly instruct us not to do so.
- Assignment - You shall not distribute, license, sell, transfer or assign your rights or obligations hereunder to others in any manner without Snaptrude’s prior written consent. Snaptrude may grant or withhold this consent in its sole discretion and subject to any conditions it deems appropriate. Snaptrude may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Platform without any prior notice to you.
- Notices - All notices, requests, demands, and determinations for Snaptrude under these Terms (other than routine operational communications) shall be sent to info@snaptrude.com.
- Third Party Rights - No third party shall have any rights to enforce any terms contained herein.
- Export Control - You acknowledge that the Platform and services provided by us are subject to export restrictions by the United States government and import restrictions by certain foreign governments. You will not, and will not allow any third party to, remove or export from the United States or allow the export or re-export of any part of the Platform: (i) into (or to a national or resident of) any embargoed or terrorist-supporting country; (ii) to any country to which such export or re-export is restricted or prohibited, which requires an export license or other governmental approval at the time of export or re-export without first obtaining such license or approval; or (iii) in violation of any export or import restrictions under applicable laws.
- Anti-Corruption Compliance - You agree to comply with all applicable anti-corruption and anti-bribery laws and regulations, including, the U.S. Foreign Corrupt Practices Act (collectively, “Anti-Corruption Laws”). You also warrant that you (i) will not directly or indirectly offer, promise, or give any payment or anything of value to a government official, or any other individual or entity, where the intent is to improperly influence any act or decision of the government official, or other individual or entity, to obtain or retain business or some other benefit or commercial advantage for either party and (ii) will not solicit or accept any sort of payment or anything of value from anyone, where the intent is to improperly influence any acts of a party or any third party acting on its behalf.